LTV (Lifetime Value)
The total revenue or profit a company expects to earn from a customer over the entire relationship.
- September 22, 2025
- admin
Multitasking
An agent’s ability to manage several tasks or conversations at once.
- September 22, 2025
- admin
Machine Learning (ML)
A type of AI where systems learn from data and improve without being explicitly programmed.
- September 22, 2025
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Man Power Outsourcing
Service where companies outsource the recruitment, training, and management of their workforce to a third party. It helps businesses stay focused on core operations while ensuring efficient, flexible, and cost-effective
- September 22, 2025
- admin
Magic Quadrant
A Gartner report ranking technology vendors as Leaders, Challengers, Visionaries, or Niche Players.
- September 22, 2025
- admin
Nearshore Contact Center / Nearshoring
An outsourcing model where services are provided from a nearby country, typically within the same region or time zone, for easier coordination.
- September 22, 2025
- admin
Marketing Agency
A company hired to increase brand awareness, reach target audiences, and drive conversions.
- September 22, 2025
- admin
Network Control Center
A centralized location for monitoring traffic and managing staffing or resources in a networked contact center to maintain performance.
- September 22, 2025
- admin
Master Service Agreement (MSA)
A contract setting general terms for future transactions between two parties.
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