Glossary

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  • September 22, 2025
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Off The Shelf

Ready-made software or solutions that can be immediately implemented without customization.

  • September 22, 2025
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Onboarding

The process of integrating new employees, clients, or customers into a company through orientation and training.

  • September 22, 2025
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Online Review Management

Monitoring and responding to customer reviews to maintain and improve a brand’s reputation.

  • September 22, 2025
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Multitenant

A software structure that allows multiple clients (tenants) to securely share the same system.

  • September 22, 2025
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LTV (Lifetime Value)

The total revenue or profit a company expects to earn from a customer over the entire relationship.

  • September 22, 2025
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Multitasking

An agent’s ability to manage several tasks or conversations at once.

  • September 22, 2025
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Machine Learning (ML)

A type of AI where systems learn from data and improve without being explicitly programmed.

  • September 22, 2025
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Man Power Outsourcing

Service where companies outsource the recruitment, training, and management of their workforce to a third party. It helps businesses stay focused on core operations while ensuring efficient, flexible, and cost-effective

  • September 22, 2025
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Magic Quadrant

A Gartner report ranking technology vendors as Leaders, Challengers, Visionaries, or Niche Players.

  • September 22, 2025
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Nearshore Contact Center / Nearshoring

An outsourcing model where services are provided from a nearby country, typically within the same region or time zone, for easier coordination.