After Call Work (ACW)
Refers to the admin tasks an agent performs after a customer interaction, such as updating records, logging details, and scheduling follow-ups. ACW ensures accurate data capture and supports service efficiency.
- September 22, 2025
- admin
AI Conversations
Interactions that leverage AI to simulate human-like conversations in digital spaces.
- September 22, 2025
- admin
Agent
A person who works in a contact center and is responsible for direct interaction with customers through inbound or outbound communication, whether via phone, chat, email, or other digital channels.
- July 14, 2025
- admin
Welcome to the Gutenberg Editor
The goal of this new editor is to make adding rich content to WordPress simple and enjoyable. This whole post is composed of pieces of content—somewhat similar to LEGO bricks—that
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