Agent
A person who works in a contact center and is responsible for direct interaction with customers through inbound or outbound communication, whether via phone, chat, email, or other digital channels.
- September 22, 2025
- admin
Agent Desktop
A software solution or suite of applications designed to equip contact center agents with essential information, resources, and tools required to effectively handle customer interactions.
- September 22, 2025
- admin
Agent Empowerment
An approach that emphasizes the importance of giving contact center agents freedom, trust, and adequate training so they can provide more proactive and solution-oriented customer service.
- July 14, 2025
- admin
Welcome to the Gutenberg Editor
The goal of this new editor is to make adding rich content to WordPress simple and enjoyable. This whole post is composed of pieces of content—somewhat similar to LEGO bricks—that
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