Agent Occupancy
The proportion of time that contact center agents spend actively handling customer interactions compared to their total logged-in or working hours in a workforce management system.
- September 22, 2025
- admin
Agent Reports
Performance reports that provide statistical insights into an agent’s work, including average handle time, unavailable time, and call logs.
- September 22, 2025
- admin
Agent Status
The current activity state of a contact center agent (e.g., available, on break, in a call).
- July 14, 2025
- admin
Welcome to the Gutenberg Editor
The goal of this new editor is to make adding rich content to WordPress simple and enjoyable. This whole post is composed of pieces of content—somewhat similar to LEGO bricks—that
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