Dual Recording
A method that records both agent and customer audio on separate channels, allowing for clearer playback, detailed analysis, and improved quality monitoring in contact centers.
- September 22, 2025
- admin
Dual Tone Multifrequency (DTMF)
The system behind the beeping tones you hear when pressing keys on a phone—it sends number signals using sound.
- September 22, 2025
- admin
Dynamic Scheduling
A scheduling method where software adjusts task priorities in real time based on changes or new conditions.
- September 22, 2025
- admin
Digital Communication
The use of digital tools—like email, text, or messaging apps—to send or receive information.
- September 22, 2025
- admin
Digital Customer Experience
The full experience a customer has when interacting with a business through digital platforms like websites, apps, or email.
- September 22, 2025
- admin
Digital Customer Service
Support provided to customers through digital platforms, such as live chat, email, or messaging apps.
- September 22, 2025
- admin
Digital CX
The complete journey and impressions a customer has while engaging with a brand through digital means.
- September 22, 2025
- admin
Digital Messaging
Messaging systems that allow agents to talk with customers on their preferred platforms, offering personalized help at scale.
- September 22, 2025
- admin
Customer Retention Rate
The percentage of customers who continue using a service over a certain period.
- September 22, 2025
- admin
Digital Patient Interactions
Any digital communication between a patient and a healthcare provider, such as via telehealth, patient portals, or secure messages.
Recent Posts
- Apa Itu FCR dalam Contact Center?
- Optimalkan Produktivitas Bisnis Lewat Solusi Tenaga Kerja Siap Pakai
- 5 Kompetensi Strategist Agent Contact Center di Era Digital
- 5 Strategi Kepemimpinan Modern: Adaptasi, Empati, dan Inovasi di Era Digital
- Kenapa Contact Center Bisa Jadi Andalan Perusahaan?
- AI Knowledge Base: Fondasi Baru Customer Experience Cerdas