ABOUT US
Founded in 2014 in Jakarta, PT Rajawali Berdikari Indonesia (Radikari) began its journey as a contact center service provider focused on enhancing customer experience. As business needs and technology evolved, Radikari transformed into one of Indonesia’s leading Managed Service Partners — combining technology, talent, and operational innovation to drive sustainable business growth for its clients.
Vission
To become a global leader in the Managed Service industry, recognized for innovation, quality, and trust.
Mission
Technology-Driven Innovation and Efficiency
Deliver innovative, efficient, and technology-driven outsourcing services.
Excellence in Talent Development
Develop exceptional talent to support business transformation.
Transparent and Measurable Partnership
Build partnerships on transparency, integrity, and results.
Positive and Consistent Customer Experience
Create consistent, personalized, and impactful customer experience.
About Radikari
Our Values
Since its establishment, Radikari has embraced the BRAVE values as its work culture and guiding principles in serving clients. These values reflect our commitment to continuously grow and contribute.
Bold
Dare to face challenges and innovate in every step.
Respectful
Respect every individual and uphold strong teamwork.
Accountable
Take responsibility for the results and uphold the trust given by clients.
Value Driven
Always deliver real added value to clients, partners, and employees.
Excellent
Maintain the highest standards of quality in every service we deliver.
EXPERT PEOPLE
Meet the Leaders Who Drive Our Success
Each member of our directors brings a wealth of experience, expertise, and a forward-thinking approach that guides
our company towards continuous growth and innovation.
our company towards continuous growth and innovation.
Aang Koesmanggala
General Support Director
Gunadi Supeno
Chief Executive Officer
Munfiah Khusniati
Human Capital Director
SB Diah Pudjiastuti
BPO Operation Director
Why Radikari
Scale & Coverage
With 900+ seats across six sites in Jakarta, Depok, Semarang, and Yogyakarta, Radikari holds strong operational capacity to efficiently support diverse business needs across Indonesia.
Experience & Expertise
With over a decade of experience in the BPO, MPO, and Customer Experience industries, Radikari has served a wide range of sectors including fintech, insurance, logistics, and e-commerce.
Multi Award Winner
Winner of the Best Contact Center Award from the Indonesian Contact Center Association (ICCA) a strong testament to our unwavering commitment to quality and excellence.
End to End BPO & Managed Service Solution
We deliver end-to-end solutions from recruitment and training to daily operations, ensuring smooth, and reliable performance.
Large Talent Pool
Supported by more than 3,300 professional employees across Indonesia, continuously developed through ongoing training and certification programs.
Certified Excellence
Certified with ISO 27001:2022 for information security and ISO 9001:2015 for quality management systems — ensuring Radikari’s services meet international standards.
Technology-Driven Operations
Powered by AI, automation, and data analytics, we deliver efficient, personalized experiences — boosting engagement and growth.
Trusted by Leading Brands
Trusted by 40+ national clients as a long-term strategic partner, Radikari focuses on collaboration, measurable results, and sustainable growth.
5
Site Locations
Operating across Semarang, Yogya, Jakarta.
900
+Agent Seats
High-spec agent seat infrastructure across all locations.
10
+Years of Expertise
A decade of proven industry experience.
20
+Serving Industry
Extensive experience across 20+ business sectors.