Business Process Outsourcing

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FULLY MANAGE CONTACT CENTER

Radikari offers a fully managed contact center

solution that covers every aspect of your operations. From recruiting and training agents to performance management and infrastructure maintenance, we ensure that your contact center runs efficiently.

Recruitment & Training

Expert recruitment and training programs designed to create skilled and motivated contact center agents.

Performance Management

Continuous monitoring and improvement of agent performance to ensure top-notch service delivery.

Infrastructure Management

Maintaining advanced infrastructure to support smooth and reliable contact center operations.

24/7 Support Agent

Around-the-clock support to ensure customers are assisted whenever they need help.

Omnichannel Communication

Seamlessly manage customer interactions across multiple communication channels in real time.

Technology Integration

Integrating advanced technology solutions to enhance efficiency and streamline contact center processes.

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Outbound Contact Center

Our Outbound Contact Center Service boosts sales, find new customer, builds a database and increases revenue.We proactively contact potential leads instead of waiting for them to reach out to you.

Tele-Marketing/Sales

Initiative Calls to Potential Customers • Communicate the Value Propositions • Persuade prospects to make a purchase or take a desired action

Tele-Reminder

Reminds upcoming appointments, renewals, payments or important events. • Ensure customer satisfaction and loyalty • Keep customers informed and organized

Tele-Retention

Retain existing customers • Provide customer support • Offer incentive programs • Resolve issues • Build rapport and identity opportunities

Tele-Survey

Gathering the necessary data • Scoring the survey results • A detailed, accurate report • Understanding customer satisfaction levels

Recognized for Excellence and Global Standards

At Radikari, we are committed to maintaining the highest standards

of quality, security, and customer service. Our expertise is recognized by industry-leading certifications and awards that showcase our dedication to excellence.

Innovation and Adaptability

A culture of continuous improvement and innovation, where new technologies like AI, machine learning, and automation are adopted to enhance operational efficiency and client satisfaction.

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Technical Skills

A highly skilled workforce with expertise in using the latest tools, technologies, and platforms such as CRM systems, cloud-based contact centers, and AI-driven customer support.

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Project Management

Robust project management frameworks that ensure on-time, within-budget project delivery while maintaining quality. Use of methodologies like Agile, Lean, and Waterfall, depending on the client's needs.

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Reporting and Transparency

Comprehensive and transparent reporting systems, with real-time dashboards for clients, performance metrics, and detailed financial and operational reporting that ensure full transparency and accountability.

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Our expertise

ISO 27001

Radikari holds the ISO 27001 certification, ensuring that our information security management systems meet global standards and protect our clients' data with the highest level of security.

Our expertise

Best Contact Center Award

Awarded by the Indonesian Contact Center Association (ICCA), Radikari is recognized as the Best Contact Center, reflecting our commitment to superior customer service and operational efficiency.

Cultural and Organizational Fit

Aligning with Your Business Values and Culture

Ensuring a perfect cultural and organizational fit.

Radikari is committed to ensuring a perfect cultural and organizational fit with every client. We prioritize a shared vision, work ethic, professionalism, and clear communication to foster seamless collaboration and long-term success.

At the core of our success is an unwavering work ethic.
We uphold the highest levels of professionalism in every aspect of our operations.
Clear, transparent, and timely communication is the backbone of our client relationships.